Returns Policy

We aim to deliver the best online shopping experience for you. 

We want you to love our products as much as we do! 

If you have sensitive skin or tricky hair and are not too sure if the products you are interested in will be right for you, please reach out to our friendly team of Natural Beauty Advisors before placing an order.

We’re here to assist with product advice and recommendations to help find the perfect match for you. Reach out to us at hello@onefines.com, via our contact form below or chat with us on +61 3 9602 5666.

If you have placed an order with us and are not completely satisfied with your purchase, please contact us. We’re here to help and your happiness is our priority! 

30 Day Returns Policy

In the rare case that you wish to return a product for any reason, we will happily assist you in line with our 30-day returns policy.

 

Change of mind

For change of mind, we are happy to offer a store credit provided the items are unopened and in original condition. You will be responsible for the return shipping costs. Please get in contact with our team via email at hello@onefines.com or our contact form at the bottom of the page.

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Faulty or incorrect item

If you have received an incorrect or faulty item, we can offer your choice of a replacement, refund or store credit. We will cover the cost of the return. Please get in contact with our team via email at hello@onefines.com or our contact form at the bottom of the page.

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Allergic reaction

If you believe you have experienced an allergic reaction to a product, please discontinue use immediately and reach out to us below. Please note, we may require a photo of the reaction and more information.

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One Fine Secret Natural & Organic Clean Beauty Store in Melbourne, Australia.One Fine Secret Natural & Organic Clean Beauty Store in Melbourne, Australia.