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Returns Policy

 

We aim to deliver the best online shopping experience for you.


We want you to love our products as much as we do!

If you are not completely satisfied with your purchase, please contact us. We are here to help and your happiness is our priority!

We always aim to provide the best online shopping experience. In the rare case that you wish to return the product for any reason, we will happily refund the purchase in line with our generous returns policy below:

▪ You must contact our customer service team within 30 days of receipt of product to authorise a return. Please click HERE to contact us.

▪ Products you wish to return must be unopened and in original condition.

Once we receive and successfully review the returned products, we will refund you the original purchase price of product returned. We will also refund you the shipping cost of the initial delivery to you if the goods were faulty, damaged or incorrectly shipped.

 

Returns

Return In Store

Are you located in Melbourne? You're welcome to return your items in store and we'd love to meet you.

We are located in the heart of Melbourne CBD near the corner of Queen & Bourke St.

Visit us on Level 3 (301), 20-22 Mckillop Street Melbourne VIC 3000. Click HERE to see our store information.

Return Via Shipping

If the return is due to products you received that were faulty, damaged or incorrectly shipped, the return shipping will be at no cost to you. For us to reimburse your return shipping cost, please forward a copy of your shipping receipt to hello@onefines.com.

For returns due to other reasons including change of mind, you will be responsible for the cost of return shipping including any currency conversion and/or taxes (if applicable).

You must contact us within 30 days to authorise a return. Once we have authorised the product return, please post the product to:

One Fine Secret
Level 3 (301), 20-22 McKillop Street
MELBOURNE VIC 3000
AUSTRALIA

Please include any of the following with the returned products:

▪ Copy of your order confirmation email
▪ Copy of invoice
▪ Your order number, name and contact details

Please note that all returned items must be unopened and in original condition. It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. We recommend that products returned by post be sent by registered or certified mail as we accept no responsibility for loss or damage occurring in transit on return to us.



Exchange Policy

If you'd like to exchange in store

Are you located in Melbourne? You're welcome to return your items in store and we'd love to meet you.

We are located in the heart of Melbourne CBD near the corner of Queen & Bourke St.

Visit us on Level 3 (301), 20-22 Mckillop Street Melbourne VIC 3000. Click HERE to see our store information.

If your order has not been shipped

If your order has not been shipped, please contact us as early as possible to cancel your order. We will process a refund as early as possible.

Upon successful refund authorisation, please place a new order for the items that you wish to purchase to ensure fast delivery.

If your order has already been shipped

If your order has already been shipped, please simply refer to our generous Returns Policy on this page.

Once your refund has been successfully authorised by us, you can place a new order to ensure fast delivery. We will process the refund as early as possible.

 

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